Refund & Returns Policy

We want you to be happy with your order. This policy explains how returns, refunds, and cancellations work. It applies alongside our Terms & Conditions.

1. Return Window

If you're not satisfied with an item, contact us within 14 days of delivery to request a return or exchange. To be eligible, items must be unused, in their original packaging, and in resalable condition — unless the item arrived defective or damaged.

2. How to Start a Return

Email sales@atlantictrd.com or use our contact page with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back before contacting us — returns without prior approval may not be processed.

3. Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within a reasonable time, typically within 5–10 business days of approval, depending on your bank or card provider.

4. Shipping Costs

Original shipping charges are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective or damaged item, in which case we'll cover the cost of return shipping.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund, including any shipping costs, at no charge to you.

6. Cancellations

If you need to cancel an order, contact us as soon as possible. We can usually cancel an order for a full refund if it has not yet been processed for shipping. Once an order has shipped, it falls under the return process above.

7. Contact Us

Atlantic Traders LLC
Email sales@atlantictrd.com or use our contact page.